To extend shelf life, store products in a cool, dry place, out of direct sunlight.
Avoid letting soap bars sit in water. Since they are not detergent-based, they will dissolve faster when left in water.
Keep products free of contamination by using dry hands or spoons/scoops.
Your products arrive fresh from our warehouse. We produce in small batches and rotate our stock every month, so you can enjoy the product for its entire lifespan. The approximate shelf life for our products is 12-18 months.
Face moisturizers, toners, and serums used 2x daily: 2-3 months Face masks: small: 3-5 masks large: 12-17 masks Shower masks: small: 6-10 masks large: 24-34 Fizzers: single use Bonbons and bath melts: 2-4 uses Lotions and scrubs: dependent on body size and frequency of use.
Just like wine, fruit, and vegetables, all naturally grown products differ by harvest and region. Our products can vary slightly in color and fragrance depending on the source of our ingredients because we maintain the integrity of our formulations and do not change them to conform to a specific appearance or scent. We are always searching for the highest quality and most sustainable and local source for our ingredients so as we may change a supplier our products may appear to have changed but you can rest assured that your skin is our top priority.
SHIPPING
Orders are processed within 1-3 business days, depending on product availability. Shipping times vary based on location. Most orders arrive within 1-7 business days.
You may choose between UPS or USPS shipping at checkout. Please note: PO boxes must select USPS.
Free samples included with every order!
We now offer shipping to Canada, however the customer is responsible for any applicable customs/taxes/duties.
Orders placed by 11 am PST will be processed and shipped the same or next day, depending on product availability.
Most orders shipped via Second Day Service are delivered within 2-3 business days from the ship date.
Orders destined to PO boxes, U.S. Territories, APO/FPO locations are not eligible for Second Day Service.
Overnight orders placed by 11 am PST will be processed and shipped the same day, depending on product availability.
Orders shipped via Overnight Service are delivered within 1 business day from the ship date.
Orders destined for PO Boxes, U.S. Territories, APO/FPO locations are not eligible for Overnight Shipping.
Most items may be shipped to a PO Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to PO Boxes or Military APO/FPO addresses must be shipped via USPS and Priority shipping methods (Overnight or Second Day service) are not available.
We currently only ship within the United States and Canada.
As soon as your order has shipped, you will receive an email with your tracking number.
By purchasing Sumbody products, you are supporting a small, independently owned business. In an effort to keep our costs low and our quality high, we do not accept returns.
We also offer complimentary samples of all products in our stores.
We also offer free skin consults with our skincare specialists, marrying years of experience with a deep understanding, and passion for skin health. Call 866-SUMBODY (866-786-2639), Monday-Friday from 9 am-4:30 pm Pacific Time or email us at sumbody@sumbody.com to set up a free consult.
If you receive a package with broken, missing, or incorrect items, please contact us within 2 days of delivery and we will happily replace them
Please contact the carrier as soon as possible if you believe your package is missing or lost. You will need to file a claim with the carrier for missing packages marked as delivered. We are happy to assist you with the process. Call 866-SUMBODY (866-786-2639), Monday-Friday from 9 am-4:30 pm Pacific Time or email us at sumbody@sumbody.com.
