In the bottom left hand corner of our website is a purple Rewards button. Click there, log in, and scroll inside the pop up box. There you will be able to view and redeem any points.

In the Quick Links section in our website footer there is a Subscription Management link. There you can view and edit the status of your subscription.

Our soap is made in small batches by hand using the cold process method. With any handmade item, there is some variety when it comes to coloration, design, or shape. Occasionally we may have soap that comes out darker, shorter, or more textured than we expect, even with consistent ingredients. Things as simple as mixing temperature can affect the outcome of the soap.

All our soap is cut by hand to ensure each bar is a minimum of 3oz or 6oz. Because some logs come out differently, this can lead to some bars being taller, wider, or shorter than others. If you aren't sure you received the right soap, reach out!

Please email us at sumbody@sumbody.com with any and all questions. Our skincare specialists have years of experience and a deep understanding and passion for skin health and would love to help you find what would be best for your skin.

To extend shelf life, store products in a cool, dry place, out of direct sunlight.

Avoid letting soap bars sit in water. Since they are not detergent-based, they will dissolve faster when left in water.

Keep products free of contamination by using dry hands or spoons/scoops.

Your products arrive fresh from our warehouse. We produce in small batches and rotate our stock every month, so you can enjoy the product for its entire lifespan. The approximate shelf life for our products is 12-18 months.

Face moisturizers, toners, and serums used 2x daily: 2-3 months
Face masks: small: 3-5 masks large: 12-17 masks
Shower masks: small: 6-10 masks large: 24-34
Fizzers: single use
Bonbons: 2-4 uses
Lotions and scrubs: dependent on body size and frequency of use.

Just like wine, fruit, and vegetables, all naturally grown products differ by harvest and region. Our products can vary slightly in color and fragrance depending on the source of our ingredients because we maintain the integrity of our formulations and do not change them to conform to a specific appearance or scent. We are always searching for the highest quality and most sustainable and local source for our ingredients so as we may change a supplier our products may appear to have changed but you can rest assured that your skin is our top priority.

By purchasing Sumbody products, you are supporting a small, independently owned business. In an effort to keep our costs low and our quality high, we do not accept returns.

Orders are processed within 1-2 business days, depending on product availability. Shipping times vary based on location. Most orders arrive within 1-7 business days.

You may choose between UPS or USPS shipping at checkout. Please note: PO boxes must select USPS.

If you receive a package with broken, missing, or incorrect items, please contact us within 2 days of delivery and we will happily replace them.

Please contact the carrier as soon as possible if you believe your package is missing or lost. You will need to file a claim with the carrier for missing packages marked as delivered. We are happy to assist you with the process. Email us at sumbody@sumbody.com.

We currently only ship within the United States and Canada.